Frequently Asked Questions

Check out our FAQ for further details.
My order has not started, what should I do? +

We understand that issues happen with your account. Make sure you have:

  • Typed in the right Instagram username
  • Not changed the Instagram username
  • Allowed 24 hours for completion of order delivery
  • Set the Instagram username to public

If you have experienced any issue, please do not hesitate to contact our customer care team at the following page.

Why is my follower count going low?+

Occasionally Instagram will delete accounts that users mark as spam. This causes follower counts to drop all across Instagram. Sometimes it impacts our customers, sometimes it doesn't. If you experience drops within first 30 days of your purchase, we will happily refill your followers in accordance with our free refill policy.

Every now and then Instagram will automatically unfollow your account. This will cause the follower count to drop temporarily. Once you experience the drop, we will automatically replenish your Instagram account with followers.

I've changed my mind; can I change or remove the order? +

Once an order has been made, we immediately start delivering the genuine Instagram followers to your account. Due to this amazing benefit, we’re unable to undo the delivery.

However, Instagram's amazing feature on the app allows you manually unfollow the followers you wish to unfollow.

How do I stop my followers from replenishing? +

If you've changed your mind with the followers being replenished on your account, you can contact us here at the following page.

How often do you replenish the followers? +

Once you've completed your order, our systems will automatically monitor your account once every 12 hours to check if there is a drop in followers. Once we’ve detected a change in followers, we’ll start replenishing your Instagram account with followers.